FAQ

We specialize in premium luggage and travel accessories from top brands including Samsonite, Osprey, Travelpro, American Tourister, Briggs & Riley, Deuter, Eagle Creek, Eastpak, and many more. Our collection is carefully curated to offer discerning travelers the best quality products.

Our product range includes suitcases, backpacks, duffel bags, handbags, and travel accessories across various styles and functionalities to meet all your travel needs. Whether you need business luggage, hiking backpacks, or stylish carry-ons, we have options to suit every traveler.

Consider your travel style, frequency, and specific needs. Business travelers might prefer Briggs & Riley’s professional collections, while outdoor enthusiasts may find Deuter backpacks more suitable. If you need assistance, feel free to email our customer service team at [email protected] for personalized recommendations.

We ship worldwide to most countries, excluding some Asian and remote regions. Our global reach ensures that discerning travelers everywhere can access our premium luggage collections.

We offer two optimized shipping options:

1. Standard Shipping ($12.95 flat rate):
– Carriers: DHL or FedEx for premium handling
– Processing: 1-2 business days
– Delivery: 10-15 business days after dispatch
Best for urgent needs or business travelers

2. Free Shipping (orders over $50):
– Carrier: EMS for cost-effective delivery
– Processing: 1-2 business days
– Delivery: 15-25 business days after dispatch
Best for travelers who plan ahead

All orders are processed within 1-2 business days, regardless of which shipping option you choose. You’ll receive tracking information once your order ships.

Yes! All shipments include tracking so you can monitor your premium travel gear every step of the way. You’ll receive tracking information via email once your order ships.

We stand behind our products with a 15-day return policy from the delivery date. If your travel gear doesn’t meet your expectations, please contact our customer service team at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In such cases, we’ll provide a prepaid return label.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your security.

Absolutely. We use industry-standard encryption to protect your payment information. We never store complete credit card details on our servers.

Currently, we don’t offer gift cards or store credit options. We recommend our Free Shipping option for orders over $50 as a cost-effective way to purchase gifts for fellow travelers.

Our dedicated customer service team can be reached at [email protected]. We typically respond within 24 hours during business days.

Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM Central Time. Emails received outside these hours will be responded to on the next business day.

Our business address is 1182 Sycamore Lake Road, Menasha, US 54952. Please note this is not a retail location – we operate exclusively online to bring you the best deals on premium luggage.