At LuggagesDeals.com, we stand behind the quality of our premium travel gear from brands like Samsonite, Briggs & Riley, and Osprey. While we’re confident you’ll love your purchase, we understand that sometimes returns are necessary. Our policy is designed to make the process as seamless as your travels should be.

Our Return Promise

We accept returns within 15 days of delivery for most items in new, unused condition with original packaging and tags attached. Your satisfaction is as important to us as the craftsmanship in our premium luggage collections.

Non-Returnable Items

To maintain our high standards, the following cannot be returned:

  • Personalized or monogrammed items (such as custom Gabbiano handbags)
  • Items marked as “Final Sale”
  • Products without original packaging or tags
  • Used or damaged items not in original condition

Easy Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request for Order #[Your Order Number] Dear LuggagesDeals Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: Product Name: [e.g., “American Tourister 28″ Spinner”] Reason for Return: [Please specify] Preferred Resolution: [Refund / Exchange for (specific product if applicable)] I confirm that the item(s) are in new, unused condition with all original packaging and tags attached. Sincerely, [Your Full Name] [Your Contact Number]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Pack the item securely in its original packaging, include all accessories and documentation, and affix the provided return label. For your protection, we recommend using a trackable shipping service.

Note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Exchange Process

For exchanges, please indicate your preferred replacement item in your return request. We’ll process your exchange once we receive the original item. If your preferred item is unavailable, we’ll contact you to discuss alternatives or issue a refund.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing: 5-10 business days for credit card refunds to appear on your statement

Shipping fees are non-refundable except in cases of our error.

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If your premium travel gear from brands like Briggs & Riley or Deuter arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Our Quality Guarantee

We carefully curate our collection from top brands like Samsonite and Travelpro to ensure exceptional quality. If any product fails to meet our high standards, we’ll make it right – because your journey deserves the best.

For any questions about our returns policy, contact our customer service team Monday-Friday, 9AM-5PM Central Time at [email protected].