At LuggagesDeals.com, we’re committed to making your shopping experience as smooth as the wheels on your premium luggage. Whether you’re gearing up for your next adventure or upgrading your travel essentials, our policies are designed with your convenience in mind.
Shipping Information
Order Processing & Delivery Times
We pride ourselves on quick turnaround times to get your premium travel gear on its way:
- Order Processing: 1-2 business days
- Standard Shipping: Via DHL or FedEx – arrives within 10-15 business days after shipping ($12.95)
- Free Shipping: Via EMS for orders over $50 – arrives within 15-25 business days after shipping
We ship worldwide (excluding some Asian and remote regions).
Our Hassle-Free Returns Policy
We stand behind the quality of our premium travel gear from top brands like Samsonite, Briggs & Riley, and Osprey. While we’re confident you’ll love your purchase, we understand that sometimes returns are necessary.
Key Return Details
- Return Window: 15 days from delivery date
- Condition: Items must be new, unused, with original packaging and tags attached
- Return Shipping: Customer’s responsibility (unless due to our error or defective product)
Non-Returnable Items
To maintain our high standards, the following cannot be returned:
- Personalized or monogrammed items (such as custom Gabbiano handbags)
- Items marked as “Final Sale”
- Products without original packaging or tags
- Used or damaged items not in original condition
Simple 3-Step Return Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] with the following information:
Subject: Return Request for Order #[Your Order Number]
Body:
Dear LuggagesDeals Team,
I would like to return/exchange the following item(s) from my order #[Your Order Number]:
Product Name: [e.g., “American Tourister 28″ Spinner”]
Reason for Return: [Please specify]
Preferred Resolution: [Refund / Exchange for (specific product if applicable)]
I confirm that the item(s) are in new, unused condition with all original packaging and tags attached.
Sincerely,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Your Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.
Step 3: Ship Your Return
Pack the item securely in its original packaging, include all accessories and documentation, and affix the provided return label. For your protection, we recommend using a trackable shipping service.
Exchange Process
For exchanges, please indicate your preferred replacement item in your return request. We’ll process your exchange once we receive the original item. If your preferred item is unavailable, we’ll contact you to discuss alternatives or issue a refund.
Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days after receipt
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timing: 5-10 business days for credit card refunds to appear on your statement
Shipping fees are non-refundable except in cases of our error.
International Returns
For our global customers:
- Return shipping costs are the customer’s responsibility
- Customs fees are non-refundable
- Please mark the package as “Returned Goods” to avoid additional charges
Damaged or Defective Items
If your premium travel gear from brands like Briggs & Riley or Deuter arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Our Quality Guarantee
We carefully curate our collection from top brands like Samsonite and Travelpro to ensure exceptional quality. If any product fails to meet our high standards, we’ll make it right – because your journey deserves the best.
For any questions about our shipping or returns policy, contact our customer service team Monday-Friday, 9AM-5PM Central Time at [email protected].